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When a Table Means More Than a Seat
A crowded sandwich shop made me think about customer awareness, shared space, and when a manager should step in.
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Business
The decisions and people behind running a small business.
A note
When Worry Gets in the Way
An uncertain conversation distracted me from the work in front of me, and reminded me to separate what I know from what I’m imagining.
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What Does the Customer See?
A coffee shop visit made me think about service, awareness, and the experience customers see from the other side of the counter.
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